| General Questions
Do you own the car parks?
No. We make it possible to pre book online any car park
at any of 15 airports around the UK. We are impartial, you choose
the one that's best for you based on location, price, car park security
or availability.
Why do I need to pre-book?
Many of our prices represent substantial savings versus
just turning up at the gate and our price guarantee for parking
and hotels ensures that you cannot buy cheaper. Plus, you can guarantee
your parking space or hotel room when airports are busy.
Can I book at short notice?
Yes, you can book for today if need be. We can confirm your
booking by email in minutes for you to print off and hand in on
arrival. If you do not have access to a printer, simply make a note
of your booking reference and state this on your arrival. Call the
Travel Desk on 0870 844 4133 to book your parking over the phone.
Remember to quote reference "WW633" to ensure you get
your online discount!
Where can I find directions on the web
site?
Full directions are given on the booking confirmation we
will email or post to you after you have booked.
Can I get confirmation of my booking
sent by post?
This option is available on the page where you enter your
payment details, just click on the box and we will post your confirmation
to you.
Can I pay by cheque?
Yes. Send in a letter including your Name, Address, Tel
No, Dates and details of product required. (N.B. we cannot guarantee
your chosen product would still be available by the time your cheque
arrived)
Can I pay over the phone?
Yes. Call the Travel Desk on 0870 844 4133 to book your
parking over the phone. Remember to quote reference "WW633"
when making your booking to ensure you get your online discount!
Airport Hotels
I only require 4 days parking at the
hotel, do I have to pre-book 8 or 15 days?
You can pay the hotel for parking and just buy the hotel
room from us, however it may cost you more than pre-booking parking
you won't use.
I want to park my car before I fly but
wish to stay at an airport hotel on my return, how do I book?
Not all of our hotels allow you to park before they fly, however this is
possible in some hotels. We recommend that you choose a hotel with car parking
on site at the hotel if you would like to do this. Call us on 0870 844 4002 and
we will see if its possible to park your car prior to your stay. Quote ref 'wy819'
Are cots available in the rooms?
We can request these at most hotels. Please make the booking
and email us at bookings@abcmail.co.uk or call on 0870 844 4020 quote ref WW633
with your booking reference. We will then request a cot for you.
If a cot is not available we will try and make alternative arrangements
for you.
I have booked a hotel with parking that
is not on site, where do I get directions to the car park?
Our confirmation voucher gives directions to the hotel.
When you check-in the hotel will give you directions to the car
park and a voucher to hand to them as payment.
I want to stay on my outward and return
journey and park my car for the duration of my holiday. Will it
cost the same for both nights?
This depends on whether a supplement is payable for the
parking in the package. The parking element is normally booked on
the outward stay and the return stay is booked as accommodation
only. Please refer to individual hotels.
Do you have a map of how to get to the
Hotel/ Car Park?
Full directions of how to get to the Hotel/ Car Park are
given on the booking confirmation. A map would be available from
the Hotel concerned. The telephone number is accessible on the I
con of the individual product
What if I need more than the 8/15 days
car parking at the Hotel?
Extra days are charged by the Hotel and and payable locally.
Secured Airport Parking
Why is a week calculated as 8 days and
two weeks calculated as 15 days?
Charges are made from midnight on a 24 hour basis and the
daily charge made by the car park is per whole or part day, regardless
of arrival time.
Is there an extra discount for booking
more than one car at a time?
No. Our prices are per vehicle and are already at a discounted
rate
What does 'gate price' mean?
This is the daily rate charged by the car park. This can
fluctuate and is subject to change.
I only require 4 days parking but the
price quotes a minimum of 8. What does this mean?
There is a minimum amount payable for parking. 4 days can
be booked and used, but there is a minimum charge payable for 8
days.
Hotel bookings:
Cancellations on the same day as booking - no charge, full refund. Thereafter £15.00 per room, per night. No refund for cancellations within 24 hours of the stay date/or after. Amendments will only incur a £15.00 fee if the change reduces the number of rooms or nights originally booked.
Parking bookings:
Cancellations on the same day as booking - no charge, full refund, Thereafter £7.50 per booking (unless booking is less than £7.50 in which case the fee will be no more than the parking cost).
No refund for cancellations made on the day of travel or afterwards. No refund is available for unused part stays. There will be no charge for amendments.
|
